Being in this business for more than eight years, I have some of an insider’s perspective of the tree care industry. Besides our own little tree business being a success, we have been a climber for around twenty different companies. There are some that have said “we bounce.” We are sort of mercenary tree guys. I have had a great opportunity to travel and have gained my experience in climbing while in Arizona, Hawaii, and California. While Arizona has many huge trees, Hawaii and California have a lot more of them.
The following are some thoughts about choosing a tree company:
However, I would first like to clear-up the myth regarding ‘Certified Arborist’. I am also a Certified Arborist, and I take a bit of pride in that. However, it doesn’t mean much when it is merely a code word for a ‘salesman’. The lion has his share of tree work, which is accomplished without anyone being a Certified Arborist. Somebody may argue that the person with the clipboard, in this case, “the arborist,” who has had some training regarding the “non-arborist,” which is allowing them to produce a better product. However, this is not usually the case, and what’s more, difficult to verify. Furthermore, they may not have ever had any training. Of course, the end result is beneficial to having a Certified Arborist around during the time the job is being performed. Whether or not a company has a Certified Arborist does not matter if they are not made available to the customers.
The main point here is on whether or not a salesman (arborist) can speak in the same language as the non-arborist does. In some instances, the language barrier among the English and Spanish speaking is very devastating.
I can speak Spanish, but it is still difficult for me to communicate the technical details which are critical for safe tree work. I am on the side of the workers who speak Spanish on this issue for they would be the ones to get hurt when their training is not up to par. There should also be English speaking workers.
Picking up a phone book and deciding on calling a tree service just because they have an advertisement that is large and colorful could have hidden risks involved. In fact, most companies with strong ethics and good customer satisfaction will hardly ever advertise. This does not mean to rule out the larger ads, just to be certain they include more significant criteria that is used in which one tree service you decide on. The Better Business Bureau has been traditionally known as a resource for customers to find out if a business has a good or bad reputation, in fact, there is one member of the tree service that I am aware of that has shown up at the Better Business Bureau to have had 39 complaints in only the last 36 months. Now that is a lot of service calls, however, our company shows “0 complaints.”
Of course, there are many other companies that also have an excellent track record. At this time, the best available resource for consumers is Angieslist.com and Yelp. I also think that it is currently or temporarily free for you to join. They provide a ton of information regarding local services and service providers, which range from roofers to computer repair and tree services. Anyone that is lacking in ethics will not be able to outwit Yelp or Angieslist.com easily, and they are able to catch anyone who tries and make you pay dearly.
Here is where I am to take the time to cover hard sells
Everyone feels that car salesmen can be pushy. Should you invite someone into your home and they begin pressuring you to make a decision now, to sign now, and “we are only able to do this for you if it happens now,” this gives you the moral obligation to show them to your front door. In other words, never support a business which is only concerned is with their best interest. Do not rush when choosing a salesman (arborist), and when you find one that is concerned with your interests, never let’em go.
By listing the following steps, I will be recapping this essay:
- The estimates that you get need to be from the International Society of Arboriculture for an certified Arborist.
- Make certain that a Certified Arborist has been the one who has trained the one’s to perform work or you.
- Be certain that the Certified Arborist is able to communicate efficiently with the other workers.
- Take time to search with Angieslist.com, arizonabbb.org, and Yelp.
This type of research should not have to be performed often. Once you locate a company that you like, hang on to them.